Orders are processed between 2-6 business days. After your payment is authorized and verified, it can still take up to two days to process your order. DPMUSIC® will contact you if additional information is needed for card verification or if any item goes out of stock unexpectedly.
All orders placed on a Friday after 12pm will not be processed until the following Monday. We operate Monday-Friday 9am-5pm EST, except on Major Holidays.
After an order is shipped, you will receive a shipping notification email that will notify you of the carrier we've used to ship your order and the different tracking options available for your order. Please allow up to 24 hours for the system to update. You will receive your order anywhere form 5-15 business days from the date that it is shipped out, not necessarily from the date it is placed. Keeping in mind that this is just an estimate and it does not include weekends and holidays. DPMUSIC® is not responsible for lost or stolen packages that are confirmed as delivered; customers are responsible for any lost, stolen or damaged packages.
Customers placing orders for International shipping agree to pay all taxes and customs duties when the package arrives in said country. Packages subject to customs may take extra time to be delivered, please keep this in mind when trying to estimate a delivery date. DPMUSIC® is not responsible for these or any additional costs.
Store Pick Up shipping method is only available for residents of Puerto Rico that are living in Puerto Rico.
Only for customers purchasing from Puerto Rico the state and municipal taxes will be charged at checkout, since DPMUSIC® has physical presence only in Puerto Rico.